Privacy Notice
Last updated: August 27, 2026
Musenn operates musenn.com as a business-to-business website for oral pouch material information, samples, technical documentation, and commercial enquiries. If you have a privacy question, contact info@musenn.com.
Information we collect
- Inquiry and sample requests: name, work email, company, country, application, expected volume, message, and the page where the request was submitted.
- Documentation requests: contact details needed to provide requested certificates or technical files.
- Technical and security data: IP address and standard server/request information used for security, rate limiting, troubleshooting, and abuse prevention.
- Website analytics: when analytics is allowed, Google Analytics may process information about pages viewed, interactions, device/browser information, and traffic source.
How we use information
- Respond to enquiries and technical questions.
- Prepare samples, documentation, qualification discussions, quotations, and commercial follow-up.
- Maintain a reliable record of website leads so enquiries are not lost if an email notification fails.
- Protect the website against abuse and diagnose technical problems.
- Understand website performance and improve content, navigation, and lead generation.
Legal basis and B2B communications
Depending on applicable law and the context of your request, processing may be based on steps you ask us to take before a business relationship, our legitimate interests in operating and securing a B2B website and responding to business enquiries, and consent where required for analytics technologies. We do not sell website inquiry data.
Service providers and international processing
Musenn uses service providers to operate the website and inquiry workflow. These may include Cloudflare for DNS, security, delivery and backup storage; Google Tag Manager and Google Analytics for measurement; LarkSuite for business email; and hosting/infrastructure providers. Data may therefore be processed in more than one country, subject to the provider’s applicable contractual and security safeguards.
Analytics and privacy choices
Analytics storage is set to denied by default. You can allow or reject analytics using the privacy choice shown on the website, and you can reopen that choice later with the “Privacy choices” button. Essential security functions remain active regardless of the analytics choice. Advertising storage, ad user data, and ad personalization are not granted by this website consent control.
Retention
Inquiry records are retained for as long as reasonably needed for follow-up, technical or supplier qualification, commercial records, dispute prevention, and legitimate business requirements. Rotating backups may retain copies for a limited additional period. You can ask us to review or delete information that is no longer required, subject to legal or contractual retention obligations.
Your choices and rights
Depending on where you are located, you may have rights to request access, correction, deletion, restriction, objection, or a copy of personal data, and to withdraw consent where processing relies on consent. Contact info@musenn.com and describe your request. We may need to verify your identity before acting on it.
Commercial entities
The legal entity responsible for a quotation, order, contract, or specific product document will be identified in the relevant commercial document. Some product documentation is issued by Guangzhou Musenn Tech Co., Ltd. as the manufacturing entity.
Changes to this notice
We may update this notice when the website, service providers, or business processes change. The “Last updated” date above shows the current version.